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SHIPPING INFORMATION

Local Shipping in Singapore

We have provided several shipping options for your convenience.

 

All orders will be processed and mailed out within 1 - 2 business days, unless otherwise stated.

  • Shipping of Fresh Henna Cones & Paste

Kindly only choose AM Mail Letterbox, AM Mail doorstep, or Speedpost Priority if you have fresh henna cones and/or paste in your cart. This is because henna paste is perishable and based on Singapore's hot weather it can be ruined and separate in the cones within 3 days if left out of the freezer. We will not be held responsible if your purchase is ruined due to delays in shipping, because you did not choose the shipping options recommended by us.

Please also note that customers who wish to have their henna cones & paste mailed, your orders will only be posted between Monday - Thursday before 4pm. This is to ensure that you receive them at their freshest possible state, and also to avoid your henna products being stuck in the post office over the weekend and ruined.

AM Mail Letterbox (1 envelope, up to 300g, no tracking, next business day delivery): $2.90

AM Mail Doorstep (1 envelope, up to 300g, no tracking, next business day delivery): $4.40

Speedpost Priority (up to 2kg, tracking, 1 business day delivery): $15.00

*Kindly note we will not be held responsible for lost mails due to no tracking. If you would like to track your mail, please choose Speedpost Priority.

 

  • Courier Service

 

Customers who have selected courier at checkout will received tracking service and your order will be delivered right to your door step. We currently offer 2 types of courier services.

  • Courier (1 Business Day)

Order processing will be as per normal (1 - 2 business days). Once your order is ready for collection, the courier agent will pick it up and send it to you within 1 business day, excluding weekends​. Contact us directly to let us know your preferred timings but are Non-Guaranteed. This service is available from Mondays - Fridays. All orders made from Friday to Sundays will be sent out the following week.

  • Courier (Same Business Day)

Order processing will be as per normal (1 - 2 business days). Once your order is ready for collection, the courier agent will pick it up and send it to you on the same business day that it was picked up (excluding weekends)​. This service is available from Mondays - Fridays. All orders made from Friday to Sundays will be sent out the following week.

NOTE:

  • $2 surcharge applies for each parcel delivered or pickup within Downtown, Orchard and CBD areas.

  • $10 entry fee is also required for delivery into Sentosa. 

  • $4 surcharge applies for delivery to Tuas area, for postal codes starting with 627, 628, 629, 637, 638, 639.

We will contact your directly for these surcharges should you incur them, as our shipping calculator is unable to process area specific delivery charges at the moment. These can be paid via pay now or bank transfer. And orders will only be processed upon full payment including delivery charges and surcharges.

  • Store Pickup

 

Store pickup is allowed only after confirmation of payment. Once we have received your order and payment we will contact you via SMS/WhatsApp to confirm your order. Kindly reply to confirm your pickup time. Allow 1 - 2 business days for us to process and package your products for pickup.

 

Next day pickup is only allowed for henna cone orders that are made directly to us via SMS/WhatsApp (+6598523269) and after confirmation from us.

Pickups are only between Mondays - Saturdays (11am - 12:30pm, 2:30pm - 8pm)

Address:

74 Jalan Senyum

Kimnan Park

Singapore 418181

  • Shipping Calculation

As our web host is unable to allow us to allocate the different pricing for individual products and quantity at the moment, we are currently calculating shipping cost based on weight. Due to this also, we reserve the right to "upgrade" your shipping to the best option available with no extra charge. This is so that all your purchases are delivered to you at once instead of in pieces. Due to this "upgrade" your shipping duration may vary.

If you wish to order products in bulk, example henna powder, please contact us to enquiry before purchase.

International Shipping

  • Shipping of Liquids, Fresh Henna Cones & Paste

At the moment, we do NOT ship any liquids, henna cones or henna paste overseas. We are trying our best to figure out a way to ship them to you as fresh as possible as shipping prices can get very expensive for overnight shipment or 1-2 business days.

  • Shipping Calculation

As our web host is unable to allow us to allocate the different pricing for individual products and quantity at the moment, we are currently calculating shipping cost based on weight. International shipping starts from as low as S$9.00. We are doing our best to find cheaper shipping alternatives.

All shipping prices are listed at the checkout.

  • Order Tracking

All international orders come with a tracking number. However, it may not provide detailed online tracking information as it may not be scanned at every stage of the delivery process. Shipping duration maybe vary between 6 - 20days on average. Depending on where you reside, it may even take up to 28days.

If your order weighs more than 2kg then we will mail it out via Speedpost which covers detailed tracking.

If you wish to order products in bulk, example henna powder, please contact us to enquiry before purchase.