SHIPPING INFORMATION

All orders will be processed in 1-2 working days.

Local Shipping of Henna

We only ship henna, hengua & jagua products (including other liquid products) locally in Singapore.

Ideally, we recommend all our customers to self-pickup the cones if possible. In an event if customers are not able to pick up the order, we always recommend our customers to choose the fastest shipping option to ensure that they receive the cones as soon as possible. This is because henna paste is perishable and based on Singapore's hot weather it can be ruined and separate in the cones if left out of the freezer for too long. And we will not be held responsible if your purchase is ruined due to delays in shipping.

All orders containing perishable products such as henna, hengua, jagua gel cones/bulk paste orders, henna balms, and henna sealants only be posted between Monday - Thursday before 5pm. This is to ensure that you receive them at their freshest possible state, and also to avoid your henna products being stuck with the shipping agent over non-working days.

*Kindly note we will not be held responsible for lost mails due to no tracking shipping methods. If you would like to track your mail, please choose a shipping option with tracking available.

 

 

Local Shipping Rates (Singapore)

COST

$0

DURATION

NA

TRACKING

NA

ORDER

2 days in advance

SHIPPING DAYS

NA

OTHERS

NA

Ninja Van

COST

Starting from $3.20

DURATION

1-3 Working Days

TRACKING

Available (tracking no.)

ORDER

2 days in advance

SHIPPING DAYS

Mon & Tue (excluding PH)

OTHERS

Restricted Zones

(visit Ninja Van FAQ for more info on restricted zones)

Courier

COST

Starting from $10

DURATION

2-3 Working Days

TRACKING

Available (driver tracking)

ORDER

2 days in advance

SHIPPING DAYS

Mon - Fri (excluding PH)

OTHERS

Restricted Zones

(click here for more info)

Express

Courier 

COST

Starting from $10

DURATION

1 Working Days

TRACKING

Available (driver tracking)

ORDER

1-2 days in advance

SHIPPING DAYS

Mon - Fri (excluding PH)

OTHERS

Restricted Zones

(click here for more info)

 

Ninja Van

Customers will receive tracking number once their order is shipped.

Ninja Van will deliver their order anytime between 9am - 10pm. Ninja Van will attempt delivery at the delivery address stated in the shipping label within 1 to 3 working days for standard delivery. 

In the event the customer is not available to receive the order the first time, Ninja Van will attempt to deliver again 2 more times. Customers will be able to instruct the driver to leave the parcel in a safe place by providing a safety code that will be sent to your recipient prior to delivery.

NOTE:

Ninja Van does not delivery to several restricted zones. Kindly visit Ninja Van FAQ page and click the tab "Restrict Zones" to see their list locations they do not deliver to. If you need your order to be delivered to one of these locations, consider Courier. However, our courier agent is also unable to deliver to several restricted zones. Kindly see our 'Courier' section below to find out more.

Courier Service

 

Customers who have selected courier at checkout will received tracking service and your order will be delivered right to your door step. We currently offer 2 types of courier services.

  • Courier (2-3 Working Day)

Order processing will be as per normal (1 - 2 working days*). Once your order is ready for collection, the courier agent will pick it up and send it to you within 1-2 working days, excluding weekends​. Contact us directly to let us know your preferred timings but are Non-Guaranteed. This service is available from Mondays - Fridays. All orders made from Friday to Sundays will be sent out the following working day.

  • Express Courier (1 Working Day)

Order processing will be as per normal (1 - 2 working days*). Once your order is ready for collection, the courier agent will pick it up and send it to you with 1 working day (excluding weekends)​. This service is available from Mondays - Fridays. All orders made from Friday to Sundays will be sent out the following working day.

NOTE:

  • $2 surcharge applies for each parcel delivered or pickup within Downtown, Orchard and CBD areas.

  • $10 entry fee is also required for delivery into Sentosa. 

  • $4 surcharge applies for delivery to Tuas area, for postal codes starting with 627, 628, 629, 637, 638, 639.

We will contact your directly for these surcharges should you incur them, as our shipping calculator is unable to process area specific delivery charges at the moment. These can be paid via pay now or bank transfer. And orders will only be processed upon full payment including delivery charges and surcharges.

Undelivered Order

If the order is undelivered and returned back to us, the customer can choose to have it shipped to them again, and he/she (the customer) will need to bare the cost of shipping and pay an admin fee ($1.50). All products (perishable and non-perishable items) in the original parcel/order will be shipped as is without any replacement or exchange of any product. 

Pick Up

 

Self pickup is allowed only after confirmation of payment. Once we have received your order and payment we will contact you via SMS/WhatsApp to confirm your order. Kindly reply to confirm your pickup time. Allow 1 - 2 working days* for us to process and package your products for pickup.

 

Next day pickup is only allowed for henna cone orders that are made directly to us via SMS/WhatsApp (+6598523269) and after confirmation from us.

Pickups are only between Monday - Friday (11am - 12:30pm, 2:30pm - 8pm)

Saturday & Sunday subject to availability.

Address:

74 Jalan Senyum

Kimnan Park

Singapore 418181

International Shipping

Yes, we do ship internationally. We only accept PayPal payment for international orders currently. You can place your order and via email to goddessbygg@gmail.com, the enquiry form on our website, or via Instagram DM @goddessbygg. Please read the shipping restriction below before placing your order. Kindly following the order format below:

Full name:

Contact No.:

Full Address:

Paypal account/email:

Order: <name of product> <quantity>

We will send you a PayPal invoice within 1 working day. Payment must be made within 24hours to confirm your order. Upon confirmation your order will be shipped out within 2 - 3 working days.

  • Shipping Restrictions

At the moment, we do NOT ship any liquids, henna cones or henna paste overseas. We are trying our best to figure out a way to ship them to you as fresh as possible as shipping prices can get very expensive for overnight shipment or 1-2 business days*.

  • Shipping Calculation

As our web host is unable to allow us to allocate the different pricing for individual products and quantity at the moment, we are currently calculating shipping cost based on weight. International shipping starts from as low as S$9.00. We are doing our best to find cheaper shipping alternatives.

All shipping prices are listed at the checkout.

  • Order Tracking

All international orders come with a tracking number. However, it may not provide detailed online tracking information as it may not be scanned at every stage of the delivery process. Shipping duration maybe vary between 6 - 20days on average. Depending on where you reside, it may even take up to 28days.

If your order weighs more than 2kg then we will mail it out via Speedpost which covers detailed tracking.

If you wish to order products in bulk, example henna powder, please contact us to enquiry before purchase.

Shipping Calculator

As our web host is unable to allow us to allocate the different pricing for individual products and quantity at the moment, we are currently calculating shipping cost based on weight. Due to this also, we reserve the right to "upgrade" your shipping to the best option available with no extra charge. This is so that all your purchases are delivered to you at once instead of in pieces. Due to this "upgrade" your shipping duration may vary.

If you wish to order products in bulk, example henna powder, please contact us to enquiry before purchase.

NOTE:

* working days are Mondays - Fridays.

**

 
 
 
 
 
  • Facebook
  • YouTube
  • Instagram